Q): When checking Email, it stops at the same message and hangs up.

A): You have a message that may be formatted in a way your Mail Reader does not understand it. You can check your Email online and delete the message that is hanging you up. Click here to check your Email online.

Q): How can I check my Email when I'm on vacation or at work.

A): You can check your Email from any web Browser World Wide by going here and entering your Email account name and password.

Q): I get disconnected as soon as I check my email.

A): Check the settings within Outlook Express by goin to Tools, Options, Connections, and then look to see if there is a check in the box for "Disconnect After Sending and Recieving." If so, remove it.